The fine print, in plain sight.
Find the rules that govern orders, privacy, prescription information, returns, shipping, and the use of Visionne services.
Policies and notices
These documents are written for Visionne's actual retail and optical service model. Clinical services offered by third-party licensed providers are governed by separate provider terms and notices.
What we collect, why we use it, and when it is disclosed.
Website and ordersTerms of useRules for using Visionne and submitting an order.
Request formYour privacy choicesAccess, correct, delete, limit, or appeal.
At collectionCalifornia noticeCategories collected and their business purposes.
Browser dataCookie policyEssential storage, optional tools, and controls.
Prescription dataConsumer health dataSpecial handling for prescription and eligibility information.
Clinical servicesProvider relationshipsHow Visionne and licensed providers remain separate.
HIPAA contextHealth information noticeWhich notice applies to retail and provider-held information.
Programs and offersFinancial incentive noticeOur current position on data-linked benefits.
Online advertisingAdvertising choicesInterest-based advertising and browser signals.
AccessAccessibilitySupport and feedback for accessible use.
After purchaseReturns and remakesCustom lens work, frames, contacts, and corrections.
FulfillmentShippingMail-in frames, production timing, and delivery.
Official detailsCompany informationAddresses and channels for formal notices.