Use the channel that matches your request. Include an order or request reference when available, but do not send payment card numbers or an unrequested prescription through ordinary email.
1. Business address
Visionne Work.
167 Madison Avenue
New York, NY 10016
Open in Google Maps
2. Customer care
nyc@visionnework.com
646-358-2763
Monday through Friday, 9am to 6pm Eastern Time
Use customer care for order status, product questions, returns, remakes, shipping, studio visits, and accessibility assistance.
3. Privacy requests
The fastest method is the secure Your Privacy Choices form. You may also call customer care or mail a request to the business address with "Privacy Request" on the envelope.
4. Formal legal notices
Send formal notices by tracked mail to the business address with "Legal Notice" on the envelope and email a courtesy copy to nyc@visionnework.com. This instruction does not create consent to service of legal process by email where formal service is required.
5. Licensed-provider questions
Questions about a clinical decision, provider fee, consent, or provider-controlled health record should be directed to the licensed provider identified in the renewal or clinical service. Visionne customer care can help identify the appropriate contact but does not alter a provider's clinical decision.