V Visionne by Visionne Work.

The Visionne round trip

Your frames go out. They come back sharper.

Choose the lenses, send the frame, approve the confirmed job, and follow the return journey home.

Build a lens order
Before you mail
You receive an order number and shipping instructions.
Before production
You approve the confirmed work and final price.
Frame route Outbound / lab / home
A pair of glasses traveling through the Visionne lens process Vivi, the Visionne guide

Vivi keeps the handoffs clear.

First, choose your route.

Lens replacement travels through the lab. Frames and contacts ship directly. Prescription renewal stays online.

A physical round trip

Keep the frame. Change what you see through it.

You configure the lenses online, then the frame travels to Visionne for inspection, approval, fitting, and tracked return.

Start the builder
  1. 01RequestChoose lenses and share the Rx.
  2. 02HandoffMail the frame with Visionne instructions.
  3. 03ReturnReceive the finished pair with tracking.

A direct delivery

Choose the frame, then confirm how it will be used.

Browse by shape and fit, select the frame, and provide any prescription information required for the order.

Explore frames
  1. 01ChooseCompare shape, material, and fit.
  2. 02ConfirmAdd the required lens or Rx details.
  3. 03DeliverFollow the direct shipment home.

A prescription-matched reorder

Match the exact box, not only the brand.

Use the full product name and parameters from a current prescription or box so the requested lenses match each eye.

Browse contacts
  1. 01MatchFind the exact brand and product.
  2. 02VerifyProvide current parameters and Rx details.
  3. 03DeliverReceive the confirmed order directly.

An online eligibility path

Check eligibility before starting the assessment.

Online renewal is for eligible customers with stable vision. It is not a comprehensive eye-health exam or an urgent-care service.

Check the requirements
  1. 01CheckReview location and eligibility requirements.
  2. 02CompleteProvide the guided assessment information.
  3. 03ReviewA licensed provider determines the result.

Follow your frame.

Pick any stage to see what moves, who owns the next action, and what you should expect before the handoff.

01

Build the lens request.

Choose the vision type, material, and treatment. The builder shows an estimated total and saves an order request when the required details are complete.

You handle
Lens choices, frame details, and contact information.
Visionne handles
Server-side validation and a reference number for the request.
Open the five-step builder
Lens options being selected for a pair of glasses
Nothing has to be mailed at this stage.
02

Share the prescription your way.

Upload a PDF or image, enter the values manually, or choose to send the prescription later with the order number.

You handle
A legible, current prescription and accurate patient details.
Visionne handles
Completeness checks before lens production begins.
See prescription questions
Prescription information being reviewed
Unsure about a value? Send the document instead of guessing.
03

Send the frame after instructions arrive.

Use the printable inbound label or request the available mailer option. Pack only after the order request and shipping route are confirmed.

You handle
Safe packing, the correct label, and the frame handoff.
Visionne handles
Inbound instructions and receipt updates when available.
Read shipping details
Glasses prepared for their trip to Visionne
Ask first if the frame is cracked, warped, vintage, rimless, or delicate.
04

Review the confirmed job before production.

An optical specialist checks frame condition, mounting style, prescription completeness, and lens suitability, then confirms the work and final price.

You handle
Reviewing the confirmed scope and approving the invoice.
Visionne handles
Flagging risks, changes, or work the frame should not undergo.
Ask about frame eligibility
A wire frame being checked before lens fitting
Production starts only after the confirmed work is approved.
05

Fit the lenses and send the frame home.

The lab installs the confirmed lenses, completes finishing checks, and returns the eyewear using the delivery details on the order.

You handle
Watching for tracking and checking the finished pair on arrival.
Visionne handles
Lens fitting, final checks, packing, and return shipment.
Understand remake and return rules
Finished glasses ready to return home
The frame returns with its new lenses installed.

The approval line

An estimate becomes a job only after the frame is checked.

  1. RequestEstimated total

    The builder prices the options selected online.

  2. InspectionConfirmed work

    The frame and prescription are reviewed together.

  3. ApprovalFinal invoice

    You see the confirmed scope before production.

  4. ProductionLens fitting

    The approved work moves into the lab.

A smoother trip starts with a clear handoff.

A few accurate details prevent most avoidable delays before your frame reaches the lab.

Price my lenses
Send with the request

Frame condition, intended use, and the best available prescription.

Use the actual values or document. Do not estimate optical measurements.

Ask before mailing

Cracked, warped, rimless, drill-mounted, vintage, or unusually delicate frames.

Customer care can route a frame question before you commit to shipping.

I do not know which lens material to choose.

Use the lens builder descriptions as a starting point, then choose the closest option. Final suitability is reviewed with the prescription and frame.

I want to send my prescription later.

Select “send it later” in the builder. Keep the generated order number and include it when the prescription is sent.

My frame already has damage.

Do not mail it without review. Use the frame-eligibility route on the contact page and describe the damage clearly.