Start with what you need.
Choose the closest topic. We’ll show the fastest route, what to have ready, and where to write if you still need a person.
Monday-Friday, 9am-6pm ET. Typical reply: one business day.
What brings you here?
Search in your own words or pick a topic below.
No exact match. Choose “Something else” or continue to the form.
Prefer to go straight to a person?
Use the channel that fits the question. Include an order number when you have one.
New York
167 Madison AvenueNew York, NY 10016
Write to Visionne
Your selected topic is carried into the form. Add the details a specialist will need to give you a useful answer.
Have the order number ready and tell us what changed.
Four answers before you write
These cover the questions customer care sees most often.
When will Visionne charge me?
For lens replacement, the online total is an estimate. Visionne confirms the frame, prescription, work, and final price before sending an invoice.
Can I send my prescription later?
Yes. Choose “send it later” in the lens builder and include the order number when you email or upload the prescription.
Should I send a damaged frame?
Ask us first. Cracks, severe warping, delicate drill mounts, and some vintage materials need review before shipping.
Is online renewal a full eye exam?
No. Renewal is not a comprehensive eye-health exam and is not appropriate for new symptoms, pain, sudden changes, flashes, or injury.